Privacy Policy

Set Sprout Solutions Private Limited ("Company", "we", "our", or "us") operates XpertNow, a platform that connects users with verified professionals such as Chartered Accountants, Cost Accountants, Company Secretaries, Lawyers, Consultants, Educators, and Wellness Experts for consultation services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the XpertNow mobile application, website, and related services (collectively referred to as the "Platform").

By using XpertNow, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or use the platform, we may collect:

• Full Name
• Email Address
• Mobile Number
• Profile Details
• Profile Photo (optional)
• Billing Information
• Address (if required for invoicing)

Additional Information for Experts

Experts may also be required to provide:

• Professional qualifications
• Professional licenses or registrations
• Work experience details
• Government ID for verification
• Bank account details for payouts
• PAN or GST details (if applicable)

2. Consultation Information

When consultations take place through the platform, we may collect:

• Consultation booking details
• Questions submitted by users
• Consultation duration
• Call connection details
• Feedback and ratings

Call Recording

Consultation calls conducted through XpertNow may be recorded for:

• Quality assurance
• Training purposes
• Dispute resolution
• Compliance and security

By using the platform, both users and experts consent to call recording.

3. Payment Information

Payments on XpertNow are processed through secure third-party payment gateways.

We may collect:

• Transaction ID
• Payment amount
• Payment method
• Billing details

We do not store complete credit card or debit card information.

4. Device & Technical Information

When you use the platform, we may automatically collect:

• Device type
• Operating system
• IP address
• Browser type
• App version
• Log files
• Usage statistics

This information helps improve platform performance and security.

5. Referral & Promotional Information

If you participate in referral or promotional programs, we may collect:

• Referral codes
• Referral activity
• Contact information of referred users (if provided)

6. How We Use Your Information

Provide Services

• Create and manage user accounts
• Enable consultations between users and experts
• Schedule calls and consultations
• Process payments and transactions

Manage the Platform

• Verify expert credentials
• Manage profiles and listings
• Monitor consultations
• Provide customer support

Improve the Platform

• Analyze user behavior
• Improve functionality
• Enhance service quality

Security & Compliance

• Detect fraud or misuse
• Enforce platform policies
• Comply with legal requirements

Communication

• Send service notifications
• Send booking confirmations and reminders
• Send promotional offers (with consent)

Users can opt out of marketing communications anytime.

7. Sharing of Information

We do not sell personal data.

Information may be shared only in the following situations:

With Experts

Relevant user information may be shared with the selected expert to enable the consultation.

With Service Providers

Trusted third-party providers such as:

• Payment gateways
• Cloud hosting providers
• Analytics services
• Customer support tools

These providers are required to maintain data confidentiality.

Legal Compliance

We may disclose information if required by law or legal authorities.

8. Data Security

We use industry-standard security practices including:

• Data encryption
• Secure cloud infrastructure
• Access control systems
• Monitoring for unauthorized access

However, no online system can guarantee absolute security.

9. Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain financial records

Consultation recordings may be stored for a limited time according to internal policies.

10. Your Rights

Depending on applicable law, users may have the right to:

• Access personal data
• Correct inaccurate information
• Request deletion of personal data
• Withdraw consent
• Opt out of marketing communications

Requests can be made using the contact details below.

11. Children's Privacy

XpertNow is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

12. Third-Party Links

The platform may contain links to third-party websites or services.

Set Sprout Solutions Private Limited is not responsible for the privacy practices of those third parties.

13. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted with a revised Effective Date. Continued use of the platform means you accept the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact: